Find answers about arcade equipment, customization, shipping and support.
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Frequently Asked Questions
Explore practical answers about machine purchases, customization, international delivery, remote support and arcade planning.
5 topics · 20 questions · English
Send your equipment list or venue details and we will discuss the next step.
All questions
Practical answers for buyers and venue operators.
Showing 20 of 20 questions.
Equipment Buying
Machine selection, order quantities and pricing
Tell us which machine models you are considering, the estimated quantity and the destination country or city. If you are still choosing equipment, share your venue type and we can discuss suitable options before preparing a quotation.
Send an inquiry ↗Order requirements depend on the model, stock situation and whether customization is needed. Please tell us the machines and quantity you have in mind so our team can confirm the applicable MOQ. We do not publish a blanket MOQ for every model.
Terms to confirmModel and configuration, quantity, branding requests and shipping destination can all change the proposal. Please share these details so we can prepare a quotation that matches your requirements.
JoyEngine supplies claw machines, prize equipment, simulators and other commercial arcade games. You can send us a proposed equipment list and quantity for each type; our team will review availability and the practical shipping arrangement.
OEM / ODM
Product choices, specifications and branding
Yes. JoyEngine offers OEM/ODM services. Tell us which machine you want to customize and what needs to change, such as appearance or branding. The available scope, lead time and minimum quantity are confirmed for each project.
Explore arcade machines ↗Customization can be discussed for eligible models. Send your logo, reference visuals and target quantity so we can check the production options and provide an accurate proposal. Exact options vary by machine.
Check the individual product page for the information currently available. You can also request a specification sheet when you need dimensions, power requirements, weight or other details for shipping and venue planning.
Browse products ↗Compatibility depends on the specific model, components and destination market. Please send your local voltage, plug, currency and preferred payment method before ordering so our team can confirm what is supported.
Terms to confirmProduction & Shipping
Preparation, international delivery and documents
We can help coordinate shipping arrangements for commercial arcade equipment. The available method and quotation depend on the shipment details and destination. Share the delivery city or port and your equipment list to discuss options.
Production and transit times depend on the selected machines, quantity, customization and destination. We will confirm an estimated schedule for your specific order rather than give the same deadline for every product.
Terms to confirmOur team can explain the packing and shipping arrangement proposed for your order. If you have special handling, warehouse or import requirements, please mention them before the quotation is finalized.
Terms to confirmPlease tell us your destination country and the documents or compliance standards requested by your importer. Availability of supporting documents must be checked by model; we do not assume every certification applies to every machine.
Terms to confirmInstallation & Support
Pre-shipment tests, setup and after-sales questions
JoyEngine primarily provides remote installation guidance and technical support. If your project has special on-site requirements, discuss them with the team in advance; on-site installation is not included by default.
Contact our team ↗JoyEngine carries out factory testing before machines are shipped. For a specific model or order, you can request information about the testing process and what will be checked.
Please contact us with the machine model, order information and a short video or photos of the issue. The team can review the situation and guide you through suitable remote troubleshooting steps.
Warranty coverage, the relevant period and parts arrangements should be confirmed in the written quotation or sales agreement for your order. Contact the team for the current terms for the model you plan to purchase.
Terms to confirmArcade & FEC Planning
Venue layout, machine mix and operating guidance
Yes. In addition to equipment supply, JoyEngine helps customers discuss machine selection and venue planning. Share your location, floor area, target visitors and budget to begin a practical conversation.
Explore Arcade & FEC Solutions ↗JoyEngine offers CAD floor layout assistance as part of the arcade planning conversation. Send a clear venue floor plan, usable dimensions and any fixed entrances, exits or columns so the layout can be discussed.
The most useful starting information is your city or country, approximate venue area, project budget, intended opening time and preferred types of machines. If some details are undecided, you can still contact our team.
JoyEngine can discuss equipment mix and practical operation topics such as machine selection and prize planning. Detailed commercial results depend on location, footfall, costs and local conditions; no revenue or return on investment is guaranteed.
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Tell us what you are planning.
Share your machine type, quantity, location or venue requirements. We’ll help you discuss the next step.
Business-specific policies (MOQ, lead times, warranty, certificates and configuration) must be confirmed for your order. This information is not a contract or guarantee.